returns & exchanges
We want you to love what you wear.
If something isn't right, we'll make it right. Here's everything you need to know:
30-day return window
You have 30 days from the date your order is delivered to request a return or exchange — for any reason. After 30 days we're unable to process returns, so if something isn't right please don't wait.
Items must be unworn, unwashed, and in their original condition to qualify.
Return shipping costs
Damaged, defective, or incorrect items
Planktonic covers all return shipping costs. If your order arrives damaged or we sent the wrong item, that's entirely on us — reach out and we'll sort it immediately.
Change of mind or size
Return shipping is the customer's responsibility. We recommend using a tracked service — we can't process refunds for items lost in return transit.
Refunds
Once we receive and inspect your return, we'll process a full refund to your original payment method within 5–7 business days. You'll get an email confirmation the moment it's done.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Need a different size? The fastest way is to return your original item for a refund and place a new order. Since everything is made to order, this ensures your new piece goes into production right away without delay.
How to start a return
Email us at planktonicwildlife@gmail.com with your order number and the reason for your return.
We'll reply within 1–2 business days with return instructions and a shipping address.
Ship your item back using a tracked service and send us the tracking number.
Once received and inspected, your refund is processed within 5–7 business days.
Ready to start a return?
We're here and we'll make it easy.